Terms and conditions

TERMS AND CONDITIONS

These Terms and Conditions ("Agreement") govern your use of our services (the "Services") provided by Viu Viu Casino.

1. LEGAL STATUS

Viu Viu Casino is licensed to operate in the Netherlands by Curaçao eGaming, License Number 8048/JAZ2025-12. Our jurisdiction is Curaçao and we are allowed to operate in the Netherlands. However, please note that our license may be subject to change.

2. REGISTRATION AND LOGIN PROCESS

To use our Services, you must register an account with us by following these steps: (1) visit our website, (2) click on "Sign Up", (3) enter your email and password, (4) select your currency (€), and (5) agree to our Terms and Conditions. We may require KYC/ID verification upon your first withdrawal or for instant deposits.

3. GAMES AND SOFTWARE PROVIDERS

We offer a wide variety of games, including slots, live casino, table games, crash games, and jackpot games, provided by reputable software providers such as NetEnt, Pragmatic Play, Evolution Gaming, Play’n GO, and BGaming.

4. BONUSES AND PROMOTIONS

From time to time, we may offer bonuses and promotions to our customers. These offers are subject to change and may have specific terms and conditions that apply. Our welcome bonus is 100% up to €500 + 100 free spins on Starburst, with a wagering requirement of 40x the bonus amount within 7 days.

5. VIP AND/OR LOYALTY PROGRAM

We operate a loyalty program that rewards our customers for their wagers. You can earn points by placing real-money bets and redeem them for cash or bonus spins. Our loyalty program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond.

6. PAYMENT METHODS AND BANKING TERMS

We accept various payment methods, including Visa, MasterCard, Skrill, Neteller, Bitcoin, and Ethereum. Deposits are instant and free of charge, while withdrawals may take up to 24-72 hours to process, depending on the method used.

7. KEY TERMS AND CONDITIONS

By using our Services, you agree to be bound by these Terms and Conditions, which include:

• A wagering requirement of 40x the bonus amount for all bonuses;
• A maximum bet limit of €5 per spin or round; and
• Restrictions on game categories that are excluded from bonus play.

8. MOBILE AND TECHNICAL FEATURES

Our website is fully optimized for mobile use, allowing you to access our Services from your mobile device. Our app is available for both iOS and Android devices.

9. SECURITY AND FAIR PLAY

We take the security of our customers' data very seriously. Our website uses 128-bit SSL encryption (Cloudflare) to ensure that all transactions are secure. We also conduct regular audits by third-party auditors, such as eCOGRA and iTech Labs, to ensure that our games are fair and random.

10. RESPONSIBLE GAMBLING FEATURES

We offer various tools to help you manage your gaming habits responsibly, including:

• Deposit limits
• Time-outs
• Self-exclusion (temporary or permanent)
• Reality checks

11. ADVANTAGES AND DISADVANTAGES

Viu Viu Casino offers a wide variety of games and promotions, as well as a loyalty program that rewards our customers for their wagers.

However, please note the following disadvantages:

• Our license is issued by Curaçao eGaming, which may not be subject to the same regulatory standards as licenses in other jurisdictions;
• We do not offer phone support during peak hours; and
• We have maximum bet restrictions in place.

12. GENERAL CASINO INFORMATION

Viu Viu Casino was founded in 2023 and is operated by Viu Viu Casino N.V., a Curaçao-based company. Our website is available in multiple languages, including English, Dutch, German, French, and others.

By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.